We ship all products directly from our factory to whole USA and Canada. Shipping costs are indicated at the checkout page.

Once your order has been dispatched, it usually takes 5-6 working days to arrive. You can track your order using the details provided in the dispatch confirmation email.

We always try to make sure our customers love our products, but if you need to return an order, we’re happy to assist. Our standard return policy for a full refund is 14 days. Please review our return policy for details.

All our parcels are insured during transportation and we offer breakage guarantee on all our products in case they arrive damaged. You can always reach us on customercare@klimchi.com where we will try our best to assist you.